Exploratory surgery?

The provincial government has hired an independent consultant to review Community Living British Columbia's service delivery model, Public Eye has exclusively learned. The review, which was requested by Treasury Board, was "set to commence in mid-May, with a final report anticipated by the end of September" - although the housing and social development ministry is now expecting that report by the end of October. But don't expect Queenswood Consulting Ltd.'s review to comment on the government's recent decision to give the authority the right to deny services to developmentally disabled adults with IQs over 70. According to the ministry, the company hasn't been tasked to investigate the government agency's eligibility criteria or mandate. The following is a complete copy of the project summary for that review.

Review of Community Living British Columbia
Service Delivery Model and Policy Tools

Project Summary

The Ministry for Children and Family Development (MCFD) working in partnership with Community Living B.C. (CLBC) has commissioned an independent, third party to review identified aspects of CLBC's service delivery model and policy tools. The third party review will be conducted by Queenswood Consulting Group Ltd., in accordance with the following terms of reference:

1. The purpose of the review is to consider and assess CLBC's service delivery model and policy tools, with particular attention to:
a. Identifying changes in service delivery since CLBC's establishment
b. Continued development of innovative and flexible service delivery options that provide choice for families and individuals;
c. The degree to which long term planning can bring consistency in approach and expectation to service delivery.

2. The third party will undertake the following tasks in the course of its review:
a. Conduct a targeted stakeholder consultation process and provide a summary of feedback and key findings;
b. Consider CLBC's service delivery structure; policy and program direction; financial status; and policy tools;
c. Assess the long-term objectives of CLBC's Service Strategic and Operational plans;
d. Conduct a jurisdictional review; and
e. Identify options with associated strengths and risks for moving forward.

3. The main deliverable of this review will be a report that builds on information arising from targeted consultation sessions, interviews, and internal and jurisdictional reviews, to provide recommendations on potential directions with respect to:

a. Continuation of the development of innovative and flexible service delivery options that provide choice for families and individuals;
b. Guardianship functions within the context of the service delivery model; and
c. Long term approach to planning for service delivery changes.

4. The review will commence in mid-May, with a final report anticipated by the end of September, 2008.

1 Comment

Actually Sean, the consultants were tasked with reviewing CLBC's "Service Delivery Model AND POLICY TOOLS". If Premier Campbell's Cabinet order denying services to individuals with IQ over 70 isn't a policy tool, what is it?

It's depressingly ironic that in the midst of a review to assess "the degree to which long term planning can bring consistency in approach and expectation to service delivery," Premier Campbell decided to interfere once again, suddenly up-ending the whole applecart (again), shuffling CLBC off to a new Ministry of lost causes and radically restricting eligibility - in both cases with no consultation, no risk assessment, no warning and no logical rationale.

It's an appallingly arrogant and inept management style that would never be tolerated in the private sector. But we've stopped being surprized by these sudden & bewildering lurches from the leader who promised to "stop the endless bureaucratic restructuring."

The truly sad part is the enormous waste of scarce public funds on one expensive expert consultant after another. The Premier is the one deciding and he never listens to their advice anyway. And those funds could make such a difference if they were actually spent for a change as intended -- i.e. serving the desperate people and families that this whole insane bureaucratic mess is supposed to be supporting.

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