Who do you love?

Most provincial government employees have good things to say about the person they directly report to. But ministry executives? Not so much. Those are the results an internal work environment report that surveyed 23,000 public service employees earlier this year. According to the survey, an average of 62 percent of respondents agreed with statements such as "the person I report to is an effective leader" and "the person I report to is an effective manager" - with the remainder being neutral or disagreeing. But an average of just 29 percent agreed with statements such as "executives in my organization make effective and timely decisions" and "I have confidence in the senior leadership of my organization."

Leaders at the ministry of aboriginal relations and reconciliation executives received the fewest favourable reviews - averaging 13 percent. Bad news, given that this is the organization responsible for building Premier Gordon Campbell's cherished New Relationship with the province's First Nations peoples. But the reviews weren't much better at the integrated land management bureau. Only an average of 16 percent of bureaucrats at that office - which coordinates access to Crown land - gave their executives a thumbs up.

Other problem ministries include children and family development and employment and income assistance, where an average of just 20 percent gave their executives top marks. Meanwhile, in the office of the premier, an average of 62 percent gave their leadership good reviews - the best performance across civil service. Government didn't provide data differentiating between those who disagreed with the positive statements in the survey and those who gave a neutral response. The following is a copy of the survey, which two-thirds of employees completed.

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Day-to-day work

Percent who agree with the following statements

56% - A healthy atmosphere exists in my work unit.
41% - My work unit is supported to cope effectively with change.
60% - My work unit values diversity.
72% - My work unit is free from discrimination and harassment.
61% - I have adequate opportunities to candidly express ideas.
51% - Appropriate accountability practices are in plae in my work unit.
70% - My job is a good fit with my skills and interests.
58% - I have opportunities to provide input into decisions that affect my work.
48% - Work is distributed fairly in my work unit.
45% - My workload is manageable.
44% - My workplace procedures allow me to be as productive as possible.
43% - I receive meaningful recognition for work well done.
40% - Recognition is based on merit in my work unit.
34% - I am fairly paid for the work I do.
45% - My benefits meet my (and my family's) needs well.
44% - In my work unit, the process of selecting a person for a position is fair.
40% - In my work unit, the process of selecting a person for a position is based on merit.
42% - My work-related stress is manageable.
31% - I feel anxiety as a result of the stress I experience for work.
49% - I feel stimulated as a result of the challenges I experience at work.
48% - I have support at work to provide a high level of service.
50% - I am encouraged to be innovative in my work.
52% - I have the freedom to make the decisions necessary to do my job well.
33% - My work unit gets useful feedback on its level of performance.
64% - My work unit strives to improve the quality of its work.
74% - My work is interesting.
73% - My work is meaningful.
82% - I am proud of the work I do.
43%- I feel my job is secure.
52% - I have support at work to balance my work and personal life.

Average percent who agree by ministry with the above series of statements

51% - Total
69% - Office of Premier
64% - Offices of Legislature
60% - Economic Development
60% - Public Service Agency
60% - Agriculture and Lands
59% - Community Services
55% - Advanced Education
56% - Labour
56% - Forests and Range
56% - Citizens' Services
56% - Finance
56% - Energy, Mines and Petroleum Resources
56% - Education
51% - Attorney General
54% - Environment
52% - Small Business and Revenue
50% - Health
57% - Tourism, Sport and the Arts
43% - Housing
45% - Public Safey and Solicitor General
50% - Children and Family Development
45% - Aboriginal Relations and Reconciliation
50% - Integrated Land Management Bureau
42% - Employment and Income Assistance

Physical environment and resources

Percent who agree with the following statements

54% - My physical work environment is satisfactory.
63% - The physical security of my workplace is satisfactory.
60% - I have the tools (i.e., technology, equipment, etc) I need to do my job well.
55% - I have the information I need to do my job well.

Average percent who agree by ministry with the above series of statements

58% - Total
78% - Office of Premier
78% - Offices of Legislature
77% - Economic Development
75% - Public Service Agency
69% - Agriculture and Lands
65% - Community Services
62% - Advanced Education
68% - Labour
60% - Forests and Range
61% - Citizens Services
66% - Finance
64% - Energy, Mines and Petroleum Development
64% - Education
56% - Attorney General
64% - Environment
58% - Small Business and Revenue
56% - Health
65% - Tourism, Sport and the Arts
48% - Housing
51% - Public Safey and Solicitor General
54% - Children and Family Development
57% - Aboriginal relations and reconciliation
60% - Integrated Land Management Bureau
51% - Employment Income and Assistance

Development

Percent who agree with the following statements

57% - My organization supports my work related learning and development.
50% - The quality of training and development I have received is satisfactory.
46% - I have adequate opportunities to develop my skills.
35% - I have opportunities for career growth within the BC Public Service.
62% - Have you had a formal Performance Review in the last year?
31% - Of those respondents who have had a formal performance review in the last year: My Performance Review helps me achieve my developmental goals.

Average percent who agree by ministry with the above series of statements

44% - Total
55% - Office of Premier
51% - Offices of Legislature
49% - Economic Development
47% - Public Service Agency
49% - Agriculture and Lands
54% - Community Services
47% - Advanced Education
45% - Labour
52% - Forests and Range
48% - Citizens Services
52% - Finance
50% - Energy, Mines and Petroleum Development
48% - Education
40% - Attorney General
52% - Environment
50% - Small Business and Revenue
38% - Health
46% - Tourism, Sport and the Arts
33% - Housing
38% - Public Safey and Solicitor General
41% - Children and Family Development
32% - Aboriginal relations and reconciliation
40% - Integrated Land Management Bureau
35% - Employment Income and Assistance

Co-workers

Percent who agree with the following statements

65% - Teamwork is encouraged and supported in my work unit.
71% - When needed, members of my team help me get the job done.
69% - My ideas are respected by others in my work unit.
55% - Members of my team communicate effectively with each other.
78% - I have positive working relationships with my co-workers.

Average percent who agree by ministry with the above series of statements

68% - Total
78% - Office of Premier
83% - Offices of Legislature
78% - Economic Development
79% - Public Service Agency
72% - Agriculture and Lands
75% - Community Services
73% - Advanced Education
69% - Labour
70% - Forests and Range
68% - Citizens Services
73% - Finance
69% - Energy, Mines and Petroleum Development
71% - Education
66% - Attorney General
70% - Environment
66% - Small Business and Revenue
69% - Health
80% - Tourism, Sport and the Arts
61% - Housing
63% - Public Safey and Solicitor General
68% - Children and Family Development
68% - Aboriginal relations and reconciliation
68% - Integrated Land Management Bureau
61% - Employment Income and Assistance

The person I report to

Percent who agree with the following statements

55% - The person I report to communicates effectively with staff.
63% - The person I report to listens to my suggestions and ideas for improvement.
55% - The person I report to provides clear expectations regarding my work.
57% - The person I report to consults me on decisions that affect me.
57% - The person I report to keeps me informed of things I need to know.
72% - The person I report to is open to flexible work arrangements to accommodate personal needs.
58% - The person I report to is an effective manager.
55% - The person I report to is an effective leader.
72% - The person I report to maintains high standards of honesty and integrity.
73% - I have a positive working relationship with the person I report to.

Average percent who agree by ministry with the above series of statements

62% - Total
67% - Office of Premier
69% - Offices of Legislature
66% - Economic Development
70% - Public Service Agency
68% - Agriculture and Lands
68% - Community Services
65% - Advanced Education
50% - Labour
66% - Forests and Range
62% - Citizens Services
64% - Finance
67% - Energy, Mines and Petroleum Development
65% - Education
60% - Attorney General
66% - Environment
64% - Small Business and Revenue
64% - Health
69% - Tourism, Sport and the Arts
49% - Housing
54% - Public Safey and Solicitor General
63% - Children and Family Development
53% - Aboriginal relations and reconciliation
63% - Integrated Land Management Bureau
56% - Employment Income and Assistance

Executives

Percent who agree with the following statements

29% - Executives in my organization make effective and timely decisions.
31% - Executives in my organization clearly communicate strategic changes and/or changes in priorities.
27% - Executives in my organization provide clear direction for the future.
25% - Essential information flows efficiently from executives to staff.
27% - Essential information flows efficiently from staff to executives.
37% - I have confidence in the senior leadership of my organization.
28% - I trust executives to balance the needs of employees with those of my organization.

Average percent who agree by ministry with the above series of statements

29% - Total
62% - Office of Premier
47% - Offices of Legislature
46% - Economic Development
35% - Public Service Agency
36% - Agriculture and Lands
39% - Community Services
41% - Advanced Education
34% - Labour
36% - Forests and Range
34% - Citizens Services
36% - Finance
36% - Energy, Mines and Petroleum Development
36% - Education
33% - Attorney General
30% - Environment
29% - Small Business and Revenue
31% - Health
33% - Tourism, Sport and the Arts
36% - Housing
29% - Public Safey and Solicitor General
20% - Children and Family Development
13% - Aboriginal relations and reconciliation
16% - Integrated Land Management Bureau
20% - Employment Income and Assistance

Organization

Percent who agree with the following statements

47% - My organization is taking steps to ensure the long-term success of its vision, mission and goals.
42% - The vision, mission and goals of my organization are communicated well.
53% - I know how my work contributes to the achievement of my organization's goals.
40% - I am appreciated for the contribution I make to my organization.
45% - I am inspired to give my very best.
73% - I strive to improve my organization's results.

Average percent who agree by ministry with the above series of statements

50% - Total
71% - Office of Premier
73% - Offices of Legislature
62% - Economic Development
60% - Public Service Agency
57% - Agriculture and Lands
56% - Community Services
58% - Advanced Education
60% - Labour
59% - Forests and Range
56% - Citizens Services
57% - Finance
60% - Energy, Mines and Petroleum Development
57% - Education
52% - Attorney General
50% - Environment
51% - Small Business and Revenue
52% - Health
55% - Tourism, Sport and the Arts
48% - Housing
48% - Public Safey and Solicitor General
41% - Children and Family Development
40% - Aboriginal relations and reconciliation
37% - Integrated Land Management Bureau
40% - Employment Income and Assistance

British Columbia public service

Percent who agree with the following statements

62% - I am proud to work for my organization.
51% - I am proud to tell people I work for the BC Public Service.
52% - At present, I would prefer to remain with my organization even if a comparable job was available in another organization.
53% - I would prefer to stay with the BC Public Service, even if offered a similar job elsewhere.
46% - Based on my experience working at this organization, I would recommend it as a place to work.
37% - I would recommend the BC Public Service as a great place to work.

Average percent who agree by ministry with the above series of statements

50% - Total
71% - Office of Premier
61% - Offices of Legislature
65% - Economic Development
53% - Public Service Agency
55% - Agriculture and Lands
57% - Community Services
58% - Advanced Education
54% - Labour
57% - Forests and Range
56% - Citizens Services
53% - Finance
51% - Energy, Mines and Petroleum Development
54% - Education
56% - Attorney General
49% - Environment
49% - Small Business and Revenue
50% - Health
49% - Tourism, Sport and the Arts
44% - Housing
48% - Public Safey and Solicitor General
44% - Children and Family Development
51% - Aboriginal relations and reconciliation
40% - Integrated Land Management Bureau
40% - Employment Income and Assistance

Overall satisfaction

Percent who agree with the following statements

54% - I am satisfied with my job.
40% - I am satisfied with my organization.
49% - Overall, I am satisfied in my work as a BC Public Service employee.

Average percent who agree by ministry with the above series of statements

47% - Total
67% - Office of Premier
63% - Offices of Legislature
60% - Economic Development
58% - Public Service Agency
57% - Agriculture and Lands
57% - Community Services
55% - Advanced Education
55% - Labour
55% - Forests and Range
54% - Citizens Services
53% - Finance
52% - Energy, Mines and Petroleum Development
51% - Education
51% - Attorney General
48% - Environment
48% - Small Business and Revenue
47% - Health
45% - Tourism, Sport and the Arts
44% - Housing
43% - Public Safey and Solicitor General
41% - Children and Family Development
40% - Aboriginal relations and reconciliation
38% - Integrated Land Management Bureau
36% - Employment Income and Assistance

2 Comments

where's the Ministry of Transport? Can't seem to spot it . . .

The other thing I can't spot are any comments from civil servants. Such a discreet bunch!

Sean:

Wonder who they polled (in) the Premier's office? People like Ken Dobell? Boy, I bet he's real happy - although, with the number of stipends he's dipping into, it must be getting pretty stressful for him to make all those bank deposits.
Keep the columns coming.

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